HMRC Compliant. Agency Model .VAT Protected.
1.OUR ROLE — MANAGEMENT & COORDINATION
Postcode Cleaners acts as a disclosed agent and coordination service, not as the primary service provider.
- We charge a Management & Coordination Fee for arranging, booking, managing, and coordinating specialist cleaning services provided by independent third-party tradespeople.
- All cleaning services are carried out by self-employed, independent contractors who are responsible for their own work, insurance, quality, and compliance.
- The Management Fee covers our administration, booking management, client liaison, quality coordination, and payment processing — it does not constitute payment for cleaning services themselves.
2.PRICING & PAYMENT BREAKDOWN
Every invoice clearly separates our management fee from third-party service charges:
- Postcode Cleaners Management & Coordination Fee — Our fee for arranging and managing the service. This is our income and subject to VAT where applicable.
- Third-Party Service Charges — Payments collected on behalf of independent cleaners for their specialist work (e.g. carpet cleaning, oven cleaning). These amounts are disbursements collected as agent and are not our income and not subject to VAT — they are passed directly to the service provider at the exact amount invoiced.
- Total Invoice Amount = Management Fee + Third-Party Service Charges. One single payment covers all elements for client convenience.
3.DISBURSEMENTS & THIRD-PARTY PAYMENTS
We act as a collection agent for third-party services:
- Payments for specialist services are held on behalf of the relevant contractor and distributed in full to that provider upon receipt.
- We do not mark up, profit from, or add fees to third-party service charges — the exact amount invoiced is the exact amount paid to the provider.
- Each independent contractor issues their own invoice for their specific services upon request.
- All funds collected on behalf of third parties are held separately from our own business funds.
4.RESPONSIBILITIES
- Postcode Cleaners: Responsible for booking coordination, client communication, payment collection, and general management. We are not the employer, principal, or service provider for any cleaning work carried out by third-party contractors.
- Independent Cleaners: Self-employed and responsible for their own work quality, insurance, health & safety, tax, and liabilities relating to their services.
- Client: Agrees that services are provided by independent third parties and that Postcode Cleaners acts solely as a coordination and management agent.
5.VAT & TAX
- Our Management & Coordination Fee is subject to VAT at the standard rate when we are VAT-registered.
- Third-party service charges are outside the scope of VAT as they are disbursements collected on behalf of the service provider — VAT is the responsibility of each individual contractor where applicable.
- By accepting our terms, you acknowledge that the Management Fee is our sole income for VAT and turnover purposes.
